Product Support

It’s great to see that you’ve purchased a Tommee Tippee Advanced Electric Steriliser and Dryer.

To help you get started and to keep it working effectively, we’ve added all the guidance you should need, plus some handy hint, tips and troubleshooting advice.

The steriliser holds a maximum of 6 Tommee Tippee Closer to Nature® bottles (maximum 4 Advanced Anti-colic bottles) or a combination of fewer bottles plus soothers and breast pump parts.

Parts guide

1. Lid
2. Upper rack
3. Lower rack
4. Steriliser base
5. Control panel
6. Lead with plug
7. Stainless steel heater surface
8. Max fill line
9. Air vent
10. Steriliser base (underside)
11. Filter panel door
12. Filter
13. Filter tab handle

Setting up your Advanced Electric Steriliser & Dryer for the first time

You must insert the filter provided into the underside of the steriliser base before you start using the steriliser and dryer.

It’s recommended to change the filter every 6 months. The filter is found on the underside of the steriliser base (j).

To change the filter…

1. Unclip the filter panel door (k) and remove old filter.
2. Place the filter (l) into the steriliser base, making sure that the tab handle is still visible on top of the filter (m).
3. Place the filter panel door back onto the steriliser base (j).

What can I sterilise in my Advanced Electric Steriliser and Dryer?

We recommend that the following items are sterilised from birth…

• Bottles
• Teats
• Soothers
• Tableware
• Cutlery (non-metallic)
• Breast pumps (not the air tube or electric components)
• Teat tongs
• Storage lids
• Storage pots
• Nipple shields

It’s important that all bottles, teats and accessories are empty and that they are clean and fully rinsed in fresh water before placing in the appliance for sterilisation.

Remember to use this steriliser on a level surface and be sure there is no debris under the unit and the rubber pads are touching the surface.

This steriliser is designed for use with Tommee Tippee bottles and feeding accessories (except bottle brush). The steriliser will hold a maximum of 6 Tommee Tippee Closer to Nature bottles (maximum 4 Advanced Anti-colic bottles) or a combination of fewer bottles plus soothers and breast pump parts.

1. Remove the lid (a) and the racks (b), (c) from the steriliser base (d). Pour 120ml of water onto the stainless-steel heater surface (do not go over the max fill line (h)). If using dry only function you do not need to add any water.
2. Insert lower rack (c), place clean bottles with their opening facing downward onto the lower posts. Place hoods onto the bottle bases.
3. Insert the upper rack (b) and place in the bottle accessories (e.g. teat and screw ring).
4. Place the lid (a) on top. Please ensure that the lid fits securely onto the upper rack without any gaps.
5. Plug the steriliser into the power outlet. Press the on/off button. The steriliser will emit a “beep” sound and the button will light up. Choose your desired function following the instructions on the next page.

Choosing the correct function

STERILISE AND DRY

1. Press the Automatic sterilise and dry button once. The appliance will beep once, and the sterilisation cycle will start. The sterilising time is approximately 10 minutes.
2. When the sterilising cycle is complete, the drying cycle will follow automatically. The drying time is approximately 30 minutes.
3. When the drying cycle is complete, the appliance will beep 5 times and power off automatically. Please allow to cool for at least 5 minutes before opening the steriliser.

STERILISE ONLY

1. Press the sterilise button once. The appliance will beep once, and the sterilisation cycle will start. The sterilising time is approximately 10 mins.
2. When sterilisation cycle is complete, the appliance will beep 5 times and switch off automatically. Please allow to cool for at least 5 minutes before opening the steriliser.

DRY ONLY

1. Press the dry button once. The appliance will beep once, and the drying cycle will start. 2.
2. The drying cycle is approximately 30 minutes.
3. When the drying cycle is completed, the appliance will beep 5 times and switch off automatically. Please allow to cool for at least 5 minutes before opening the steriliser.

The unit’s drying time is based on 260ml/9oz bottles. If you are using larger bottles, then extra drying time may be required.

Please note…

• The sterilisation and/or drying cycle can be stopped any time by pressing the on/off button.
• If you need to drain water from the base, always pour sideways away from the air vent in the direction marked inside the base.
• If there is insufficient water to complete the sterilisation phase effectively, the appliance will “beep” 5 times and the function light will flash for 2 hours. Do not use the bottles or accessories and repeat the usage instructions to ensure effective sterilisation.

Always unplug and allow the unit to cool before cleaning. The lid (a) and the two racks (b, c) can be cleaned in hot water.

After each use pour away remaining water from the steriliser base by tipping the steriliser and dryer sideways over a sink, ensuring no water gets into the air vent (i), and wipe clean with a damp cloth only.

• Do not clean your Advanced Electric Steriliser & Dryer with abrasive or anti-bacterial cleaners.
• Do not immerse the base, the supply cord or the plug in water or other liquids.
• Do not clean the base directly under the water tap.
• Do not use metal objects or scourers to clean your Advanced Electric Steriliser & Dryer.
• Do not use bleach or sterilising fluid to clean your Advanced Electric Steriliser & Dryer.

How to descale your Advanced Electric Steriliser and Dryer?

The frequency of de-scaling should be as follows…

• Hard water – every 14 days
• Medium water – every 21 days
• Soft water – every 28 days

Hard water produces limescale quicker than other areas, so descaling is required more frequently. You can find out your water quality via your water provider.

A build-up of limescale can negatively affect the performance of the Advanced Electric Steriliser and Dryer. We recommend carrying out the descaling process as per the above frequency guidelines to ensure that your product continues to work efficiently.

To descale your unit, use a descaler that’s suitable for use with stainless steel and use as per the manufacturer’s guidelines. Alternatively, you can use white vinegar or a descaling sachet to descale your unit, please use as per manufacturer’s guidelines. Where no method is stated, 1 sachet to 200ml of hot water ratio can be applied.

Do I really need to sterilise my bottles?

We recommend that you do, but it’s entirely your choice. The main reason for using a microwave or electric steriliser is that they’re guaranteed to reach the 100°C needed to kill off harmful bacteria that can build up in milk, and you don’t get that guarantee with a dishwasher.

My steriliser isn’t working – what can I do?

We’re really sorry to hear that! Please follow the steps below to get your unit working again…

• Check the mains lead is plugged into the unit and the mains socket is switched on.
• Check the fuse is in the plug (in a UK plug only)
• Check the socket by plugging in another appliance
• Check the sterilising by plugging it into another socket

If none of the steps above get your unit working, please feel free to contact us for help and advice.

Should I get a lot of steam whilst the unit is on?

Not really. If you have way more steam than you’d expect, it could be that you’ve just got a few too many items inside. Check that items are correctly loaded into the steriliser. There are marked areas on the trays to show where to put your bottles, and if you’re popping other items like teethers or soothers in, just be sure to space these out evenly.

Don’t overfill the machine with too many products as this reduces how efficiently the steriliser works and it may not sterilise properly.

The correct amount of water is 80ml. More than 80ml of water in the steriliser base will increase the cycle time. Less than 80ml may not sterilise the items properly.

Why are my bottles are coming out of the steriliser with chalky marks?

If you are seeing chalky residue on items in your steriliser, that’s a sign that it needs descaling. Please refer to the descaling instructions.

To help you identify limescale; here’s a picture of your heat plate fresh out the box, (A) and here’s a picture of a heat plate that hasn’t been descaled (B). If you notice a dark brown appearance, this is likely to be burnt on limescale which means you may need to descale the machine over a longer period e.g. overnight, or up to 24 hours.

There are flaky bits in the machine - what's causing it?

This will be due to a build-up of limescale that's loosened from the heat plate at the base of your machine, so we'd recommend giving it a good descale. We recommend using a descaler that’s suitable for use with stainless steel i.e. kettle, iron, and coffee machine de-scalers. Use as per the manufacturer's guidelines.

You could watch this quick video on how to descale your electric steam steriliser.

It’s vitally important to regularly descale your steriliser to avoid operating issues and damage to the heat plate, which is in the bottom of the machine.

Should there be water left in the bottom once its finished?

Yes, it’s pretty common to have droplets of water remaining, the majority of the 80ml water should have evaporated during the sterilisation cycle. Just empty it out once you’re finished and dry thoroughly to use again.

Why does my heat plate look rusty?

This will be due to limescale. We recommend using a descaler that is suitable for use with stainless steel i.e. kettle, iron and coffee machine de-scalers. Use as per the manufacturer's guidelines.

If you notice a dark brown appearance, this is likely to be burnt on limescale which means you may need to descale the machine over a longer period e.g. overnight or up to 24 hours.

Why do my bottles still have marks on after I sterilise?

The chances are the marks are milk residue. Sterilising removes bacteria, but bottles still need to be washed beforehand to remove any bits of milk clinging on inside. Warm soapy water will do the trick - thoroughly wash, then rinse and pop them in your steriliser.

How should I store my steriliser?

If you want to store your steriliser to use again, we’d suggest that you run a full descaling programme to ensure all limescale is removed and to give it a clean. Ensure the unit is thoroughly dry and securely wrapped in bubble wrap and cardboard to keep it nice and snug. When deciding where to store it, we’d suggest somewhere nice and dry to avoid any damage.

Should I dry the bottles before using them?

Thankfully, you can cross this off your to-do list. Any water left inside the bottles after sterilisation is sterile and won’t collect germs, so there’s no need to dry. In fact, wiping the inside of a bottle after sterilisation could add even more germs, so it’s best not to!

How do I reassemble my bottles when they’re ready?

Just reassemble as normal, but wash your hands thoroughly first, or use a pair of teat tongs if you have them. The idea is to keep the bottle as clean and sterile as possible.

If you don’t want to leave them all in the steriliser for the 24-hours, you can reassemble all bottles straight away and store them in a dry location. The fully assembled bottles will be ok to use for the same 24-hour period. Any unused bottles, after the 24 hours should be popped back in for a fresh sterilising cycle.